Shipping policy

SHIPPING POLICY

Thank you for shopping with Heritage XI.

All Heritage XI products are made to order. Please allow time for production before your order is shipped.

Processing Time

Orders are typically processed and produced within 2–5 business days after purchase.

During periods of high demand, product launches, holidays, or major football tournaments, production times may be longer.

Shipping Times

Estimated delivery times:

Europe: 4–10 business days

United Kingdom: 4–10 business days

United States & Canada: 5–12 business days

Rest of the World: 7–20 business days

Please note that these delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Free shipping promotions may be offered from time to time and will be clearly stated on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information, where available.

Please allow up to 48 hours for tracking information to become active.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer. Heritage XI is not responsible for any customs duties, import taxes, or additional fees charged by local authorities.

Shipping Delays

While we strive to deliver orders within the estimated timeframes, Heritage XI is not responsible for delays caused by:

Shipping carriers

Customs inspections

Weather conditions

Public holidays

Strikes

Events outside of our reasonable control

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, additional shipping charges may apply. Heritage XI is not responsible for orders lost or delayed due to incorrect address information supplied by the customer.

Lost or Damaged Packages

If your package arrives damaged, defective, or appears to be lost in transit, please contact us at heritage11club@gmail.com within 14 days of the estimated delivery date.

We will work with the shipping carrier and our production partner to resolve the issue as quickly as possible.

Contact

If you have any questions regarding shipping, please contact:

heritage11club@gmail.com

Heritage XI
Ventspils, Latvia