Refund policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return request, please contact us at heritage11club@gmail.com. Returns are handled on a case-by-case basis and must be approved before any item is sent back. Items returned without prior authorization will not be accepted.

You can always contact us with any return-related questions at heritage11club@gmail.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.

Exceptions / Non-Returnable Items

As our products are made to order, we do not accept returns or exchanges due to incorrect size selection, change of mind, or buyer’s remorse.

Returns may be accepted for items that arrive damaged, defective, or incorrectly printed.

Sale items and gift cards cannot be returned.

Exchanges

We do not offer direct exchanges. If your return is approved, you may place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason. The item must be unworn, unused, with tags, and in its original packaging, together with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at heritage11club@gmail.com